Switching off the mobile device (smartphone or tablet) from time to time is a good practice. It lets the device recover from bad operation and come back alive in a proper working state.
If you do not manage to pair your AlpinerX watch with the app, please try the following.
Open the app and try to connect it
If the issue is still there, please try uninstall/reinstall the app:
Open the app and try to connect it
If you do not get the notifications, please try the following:
For iOS, please make sure you accept the pairing request asked by the phone. Moreover, for each application you want to receive notifications, you must enable "Show in History" in the iOS notification setting page (iOS->Settings->Notifications->"Your application"). The AlpinerX app will show you a Pop-Up window.
To reset your AlpinerX watch to factory settings, please follow the steps below. Please note that the data in your phone will be erased. To keep your data, you must make sure your data were saved to your AlpinerX cloud account.
When performing the OTA (Over The Air) update of your AlpinerX watch, the Bluetooth connection can get lost and the watch update will fail.
The watch will then enter a static state where the hands do not move. The watch is actually waiting for the AlpinerX application to connect and re-start the update.
In most cases, the AlpinerX application will propose to re-start the OTA update. If not, or if you have killed the application, you can follow these steps:
This may be due to many factors, please try following tips in order of ease:
The difficulties in syncing may also come from perturbations of the environment, please try:
Not to worry, your AlpinerX watch just needs to be reset.
In order to do so, open your AlpinerX app and select "general" under the "settings" tab in your main menu. Then press on the button next to "reset options" and select "reset device" from the pop-up window.
For repairs under guarantee for AlpinerX watches purchased on Kickstarter, please contact http://support.alpinawatches.com/helpdesk.htm and select "AlpinerX" under the department choice.
For repairs under guarantee for AlpinerX watches purchased on our Official Retailers, please visit your closer local Service Center on this link. https://alpinawatches.com/watch-care-service/service-centers/.
If your watch's hands are stuck at 10:10, it means that your AlpinerX reset itself.
Simply open your app and pair your watch to sync it with your phone and settings.
If the problem occurs often, please send us a ticket on http://support.alpinawatches.com/helpdesk.htm and select "AlpinerX" under the department choice.
This is perfectly normal and you shouldn't worry.
The phenomenon is very common within the engineering world and is called backlash.
Indeed, your AlpinerX isn't a traditional mechanical timepiece.
When hands would be held back by a cog in a classic mechanical watch, as the AlpinerX is a connected device, your watch's hands are held by a micromotor behind the dial.
The latter being relatively heavy, a small gage can become visible and is necessary for the well-being of the operating movement.
Our tolerance is thus normal and standard compared to other connected watches and devices on the market.
Please do not pull on your watch's crown. Time is set as instructed below.
If your watch's hands don't display the correct time, you can "align your hands" via the app.
Go to your app's main menu, select "my watch" and "align hands".
If your watch’s hands are aligned at 12 o’clock (straight up), then your hands are correctly adjusted. If one or both hands are not pointing at 12 o’clock, please select each hand and use the arrow keys to align to 12 o’clock.
Due to the use of pressure to calculate the altitude, your AlpinerX's altimeter is sensitive to variations in atmospheric pressure, i.e. in weather changes.
It is therefore not uncommon to observe altitude differences of 100m in a night.
The value displayed may, therefore, vary without the altitude having actually changed.
For more information on the measurements, please visit our SENSORS section
If your measurement looks odd, please make sure that:
To launch a new measure, simply press again on the pusher at 2 o’clock.